We aim to see all new patients within 24 hours of you making contact.
We run late night clinics up until 11pm.
Your therapist will greet you from reception and take you through to the consultation room where you will be asked your reason for attending, the nature and history of your condition and any details that may be relevant to your assessment or treatment. Our therapists will listen to you. We pay in depth attention to how you describe your pain and when you get it. The therapist will then conduct a physical examination on the effected area. Once a diagnosis has been made, the therapist will explain the findings and outline a treatment plan. Treatment will be given as part of your first session.
Everyone is different and responds differently to treatment. In the majority of cases, we would expect to see symptoms eased during or after the first session but in other cases it may take a few sessions to really notice a difference. Generally we find an improvement during the first session you attend and we will then give you an exercise to do to consolidate that improvement.
It is important to note that on some occasions, your symptoms may become temporarily aggravated following a session. This is a normal reaction, particular if your injury is quite acute. It is nothing to be worried about but is important to feedback to your therapist so treatment can be adjusted in subsequent sessions.
We generally advise that you wear comfortable, loose fitting clothing. We also suggest that you wear/bring shorts for hip, knee or back problems. You may be asked to remove one or more items of clothing to enable the therapist to assess your condition. Any clients wishing to bring a chaperone are more than welcome.
Should you wish to cancel your appointment, we ask that you give us at least 24 hours notice so that we can offer the slot to someone else. For late cancellations, we reserve the right to charge you for 50 percent of the cost of the appointment.
We are able to bill your insurance provider directly but the contract for payment is held with the individual client. Should the insurance company refuse to pay, the client will be asked to settle the account in full. In order for us to bill your insurance provider, we simple need the name of the policy holder, your membership or policy number and authorisation code. We also need to know details of excess and treatment limitations prior to starting your course of treatment. We are recognised by all major medical insurers.